nowa88 Privacy Policy – How We Handle Your Personal Data

nowa88 operates an online gaming platform accessible to players in the Philippines. In the course of providing this service, we collect, process, and store certain personal information about the people who use the platform. This Privacy Policy sets out clearly what that information is, why we need it, and how we handle it.

We are committed to handling your personal data responsibly. We collect only what is necessary to operate the platform, verify identities, and process transactions. We do not collect or store personal data beyond what is needed for these purposes.

If you have questions about anything in this policy, contact nowa88 support through the details available in your account dashboard.

nowa88 collects information in three main ways: directly from you when you register or use the platform, automatically through your device and browser activity, and from third-party payment processors when you make a deposit or withdrawal.

nowa88 does not collect or store credit card numbers, bank account PINs, or e-wallet passwords. Payment channel access credentials remain with your bank or e-wallet provider and are never transmitted through nowa88's systems.

The personal information nowa88 collects is used for the following purposes:

• Account creation and management — to create your account, verify your identity, and maintain accurate records for your account.
• Transaction processing — to receive and confirm deposits in Philippine Peso, process withdrawal requests, and match payments to the correct account.
• KYC compliance — to verify that you meet the minimum age requirement of 21 and that your identity documents are valid before withdrawals are processed.
• Security and fraud prevention — to monitor account activity for signs of unauthorised access, suspicious transaction patterns, or other activity that may indicate misuse of the platform.
• Platform communications — to send OTP codes, deposit and withdrawal confirmations, and account security notifications to your registered Philippine mobile number and email.
• Platform improvement — to analyse how players navigate and use the platform so that we can improve the experience for Philippine users over time.
• Responsible gaming — to identify account behaviour that may indicate a player is experiencing difficulty with their gaming activity and to apply protections where appropriate.

nowa88 does not use your personal information to send unsolicited promotional messages unless you have specifically opted in to receive them through your account communication preferences.

All personal data held by nowa88 is stored on secured servers. Data transmitted between your device and the nowa88 platform is encrypted using SSL (Secure Socket Layer) technology. This means that information you send to nowa88 — including during login and transaction processing — cannot be read in transit by third parties.

Access to personal account data within nowa88 systems is restricted to authorised personnel and automated systems that need it to perform specific functions — for example, processing a withdrawal request or confirming an OTP action. Access is logged and auditable.

While nowa88 takes reasonable and appropriate technical measures to protect your personal data, no online system can guarantee absolute security. You are also responsible for the security of your account credentials on your own device. We recommend using a strong, unique password and keeping your registered mobile number current so that OTP verification functions correctly.

nowa88 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors — Philippine bank networks and e-wallet intermediaries receive the transaction data necessary to complete deposits and withdrawals. These processors handle only the minimum data needed to route and confirm your payment.
• Identity verification services — If nowa88 uses a third-party provider to assist with KYC document checking, your submitted identification documents may be passed to that provider for the sole purpose of verification. Such providers are contractually bound to handle your data securely and only for this purpose.
• Legal and regulatory requirements — nowa88 may disclose personal information to government authorities, law enforcement, or other legally authorised bodies if required to do so by applicable law or in response to a valid legal order.
• Business operations — In the event of a corporate restructure, merger, or acquisition involving nowa88, account data may be transferred to the successor entity. Any such transfer would be subject to the same privacy obligations described in this policy.

In all cases of data sharing, nowa88 shares only the minimum information necessary for the specific purpose and expects all recipients to handle the data in accordance with applicable data protection standards.

nowa88 retains personal data for as long as your account is active and for a reasonable period thereafter as required by legal, regulatory, and operational obligations. Transaction records, in particular, may need to be retained for a defined period to comply with anti-money laundering obligations applicable to online payment platforms.

If you request closure of your account, nowa88 will cease processing your data for active platform purposes. Certain records may still be retained in archived form for the period required by applicable obligations. Once the retention period has elapsed, your data will be securely deleted or anonymised.

KYC documents submitted as part of identity verification are retained for as long as required to support the validity of your verified account status and for any applicable record-keeping obligations.

nowa88 uses cookies and similar session tracking technologies to support the operation of the platform. These include:

• Session cookies — These keep you logged in during your visit to nowa88 and expire when you close your browser. Without them, you would need to log in again with every page you navigate to.
• Functional cookies — These remember account preferences such as your display settings across sessions.
• Analytical cookies — These provide aggregated, anonymised data about how players use the platform — for example, which game categories are visited most frequently. This helps us improve navigation and content for Philippine users.

nowa88 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.

You can control or disable cookies through your browser settings. Note that disabling session cookies will prevent you from staying logged into nowa88 and will affect core functionality of the platform.

As a nowa88 account holder, you have the following rights in relation to your personal data:

To exercise any of these rights, contact nowa88 support through the contact details available in your account dashboard. We will respond to your request within a reasonable timeframe.

nowa88 is strictly for adults aged 21 and above. The platform does not knowingly collect personal information from anyone under the age of 21. Age verification is part of the standard registration and KYC process.

If nowa88 becomes aware that an account has been registered by or on behalf of a person under 21 years of age, the account will be closed immediately, the balance will be assessed in line with our Terms & Conditions, and any associated personal data will be securely deleted. If you have reason to believe that a minor has registered an account on nowa88, contact support immediately.

nowa88 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable legal requirements, or improvements to how we describe our data practices. When changes are made, the updated policy will be published on this page with a revised review date at the top.

Where a change materially affects how we handle your personal data, we will make reasonable efforts to notify active account holders through their registered contact information before the change takes effect. Your continued use of nowa88 after any update constitutes acceptance of the revised policy.

If you have questions, concerns, or requests related to this Privacy Policy or how nowa88 handles your personal data, please contact our support team through the contact details available in your account dashboard after login.

You can also reach us at our general support email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For complex requests — such as data access or deletion requests — we may require identity verification before processing to ensure your data is not disclosed or deleted based on a request from an unauthorised party.